Hire Desk Coordinator

Do you thrive in a fast-paced, detail-focused environment where exceptional customer service is paramount? Hudson Lifting has an exciting Hire Desk Coordinator opportunity!
Location: Heathrow, UB7 8EW
Salary: £29,741.40 per annum
Job Type: Full-time
Hours: Monday to Friday, 07:30 AM to 5:30 PM (45 hours)
About Us:
Hudson Lifting is a specialist lifting solutions provider with an award -winning team with decades of experience serving clients across London and the surrounding counties. We're committed to delivering innovative lifting solutions and exceptional service, built on a reputation for quality, reliability, and outstanding customer care.
Hire Desk Coordinator - The Role:
You'll be the central point of contact for customer enquiries across hire, sales, and service. This varied role combines customer service, coordination, and administration, where you'll manage the full hire process from enquiry through to completion while ensuring smooth day-to-day operations and an excellent customer experience.
Hire Desk Coordinator - Key Responsibilities:
- Act as the central point of contact for customer enquiries and manage the full hire process from enquiry through to completion
- Prepare quotations, confirm orders, and ensure all specifications and documentation are clearly recorded
- Coordinate closely with internal teams to ensure equipment availability, timely dispatch, and efficient service delivery
- Maintain and update systems, records, and hire documentation to ensure compliance and accuracy
- Handle administrative tasks such as order processing, contract management, and resolve customer queries promptly
- Proactively promote products and services to ensure customers are aware of the full offering
Hire Desk Coordinator - You:
- Strong administration and organisational skills with the ability to manage multiple tasks in a high-volume environment
- Excellent customer service skills with confidence in handling enquiries and building relationships
- Experience in a hire desk, customer service, or administrative role (equipment hire experience is desirable but not essential)
- Detail-oriented with a high level of accuracy when processing orders and maintaining records
- Able to work independently and as part of a team with a proactive, solutions-focused approach
Benefits:
- Salary of £29,741.40 per annum and comprehensive pension scheme
- 25 days holiday plus bank holidays
- Death in service benefit
- Company uniform and PPE provided
- Employee Assistance Programme to support your wellbeing
- Ongoing training and career development opportunities
To submit your CV for this exciting Hire Desk Coordinator opportunity, click Apply today