Helpdesk Administrator

Help Desk & Works Coordinator
Location: Office-based
Hours: Full-time, Monday to Friday
Salary: £15 Per Hour (Equivalent to £26,000 per year)
About the Role
We are recruiting on behalf of a well-established building services and maintenance contractor for an organised and proactive Help Desk & Works Coordinator to join their busy operations team.
This is a fast-paced role supporting the delivery of maintenance works for public sector clients. You'll play a key part in coordinating engineers, managing work orders, maintaining client systems, and ensuring jobs are progressed efficiently from instruction through to completion.
If you're highly organised, enjoy working with multiple systems, and thrive in a busy office environment, we'd love to hear from you.
Key Responsibilities
* Receive and process maintenance requests via automated client email systems.
* Raise jobs on the company's management system to generate job numbers.
* Allocate work to engineers and subcontractors.
* Issue job details and work instructions to engineers.
* Raise purchase orders for specialist contractors and suppliers.
* Update internal job management and scheduling systems.
* Allocate works through client portals.
* Maintain and update job trackers, ensuring all information is accurate and current.
* Download, review and process engineer job sheets submitted electronically.
* Receive, save and process subcontractor job sheets and documentation.
* Upload completed job sheets and supporting documents to client portals.
* Close completed works on client systems once all documentation has been received.
* Scan and upload survey and measurement information where required.
* Monitor outstanding works and proactively chase engineers and subcontractors for updates.
* Keep quotation trackers up to date.
* Prepare and forward completed job documentation to management.
* Provide regular progress updates to clients and respond to customer enquiries.
* Answer incoming telephone calls and assist with general office administration.
* Support the wider operations team with job administration and purchase orders as required.
What's on Offer
* Stable, full-time position with a growing and respected business.
* Varied and fast-paced working environment.
* Opportunity to work closely with experienced operational teams.
* Ongoing training and support.
* Competitive salary based on experience.
* Friendly and supportive office culture.
If you're an organised administrator with excellent coordination skills and enjoy working in a busy operations environment, we'd love to hear from you