Retail Store Manager

The Role (AKA: The Person Who Makes Everything Run Smoothly)

As our Retail Store Manager, you’ll be the heartbeat of the shop — leading the team, shaping the customer experience, and keeping the store running like a well-oiled machine.

You’ll be hands-on, people-focused, commercially switched-on, and not afraid to roll up your sleeves.

What You’ll Be Doing

* Leading, motivating, and developing a small, friendly team

* Keeping stock levels sharp and supplier relationships strong

* Making sure the store looks great, feels welcoming, and runs safely

* Driving sales through smart merchandising and local promotions

* Handling customer queries, bespoke orders, and the occasional curveball

* Owning health & safety and compliance

* Reporting on KPIs and helping shape future store strategy

What You Bring

* Proven retail management experience (DIY/hardware/trade = big bonus)

* Confident leadership and people-management skills

* Commercial awareness and a practical, problem-solving mindset

* Strong communication and customer service instincts

* Comfortable with EPOS systems and basic financial reporting

* A genuine interest in DIY, home improvement, or tools (we love that stuff)

Perks & Benefits

* Competitive salary + bonus scheme

* Staff discount on everything (dangerous if you love tools)

* Training and development opportunities

* A supportive, community-focused team who actually enjoy working together

Ready to Build Something Great?

If you’re a natural leader who loves retail, thrives in a hands-on environment, and gets a buzz from helping customers solve problems, we’d love to hear from you