User Researcher

Clearance required: BPSS + Active SC

Nationality requirement: N/A

Location: Mostly remote - potential need for travel for research

Mandated Umbrella Only

Job Description:

Active SC required. User Researcher with extensive experience in the Public Sector, and with Government Digital Services.

understanding and applying a range of user research methods correctly for different life cycle phases, and advising others on these methods
communicating insights from research in a clear and impactful way that drives change in the design of services and informs policy and proposition
establishing an effective user centred design culture in a team, and supporting them to embed user centred design practices into their agile workflow
convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence
establishing and applying ethical research standards and practices to ensure the safeguarding and wellbeing of participants and researchers.
researching diverse audiences to help teams deliver accessible and inclusive digital services
collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
advocate for user-centred and inclusive design practices across the organisation
support the development of service strategies and roadmaps for transformation