Housing Officer

Your new company
Are you an experienced housing professional looking for a varied and rewarding role where you can make a genuine difference to communities and customers across Scotland?We are currently working with a well-established social housing organisation seeking a Housing Officer to join their tenancy team on a temporary basis based in Inverness.
This is a fantastic opportunity for someone who enjoys a diverse workload, combining tenancy management, income recovery, community engagement and customer support.The successful candidate will manage a designated housing patch while delivering a high-quality, customer-focused service that supports tenancy sustainment, promotes community wellbeing, and ensures excellent outcomes for residents.
Your new role
As a Housing Officer, you will play a key role in delivering frontline housing services across a varied housing portfolio. Working flexibly across different service areas, you will be responsible for managing tenancies, supporting customers, addressing anti-social behaviour, assisting with rent recovery and working closely with partner agencies to deliver positive outcomes.This role will involve travelling to offices and customer homes across multiple locations, alongside home and office-based working.
What you'll need to succeed

Manage all aspects of tenancy management, including sign-ups, successions, assignments, sublets, and tenancy terminations
Carry out tenancy visits, estate inspections, property checks, and customer meetings
Investigate and resolve anti-social behaviour, neighbour disputes, and tenancy breaches
Support tenancy sustainment through early intervention and partnership working
Manage housing applications, allocations, viewings, and new tenancy sign-ups
Work proactively to minimise void periods and maximise occupancy levels
Deliver excellent customer service, responding effectively to enquiries, complaints, and service requests
Support customers with welfare benefits, income maximisation, and financial inclusion where required
Develop and maintain strong relationships with local authorities, social work services, health professionals, and community partners
Maintain accurate records and ensure compliance with relevant legislation, policies, and regulatory requirements
Contribute to service improvements and organisational performance targetsWhat you'll get in return

Previous experience in housing management, income recovery, tenancy services, or supported/independent living services
Strong knowledge of Scottish housing legislation and housing management practices
Experience managing challenging situations and supporting vulnerable customers
Excellent communication, negotiation, and customer service skills
The ability to prioritise a busy and varied workload
Strong IT skills, including Microsoft 365 and housing management systems
A full UK driving licence and access to a vehicle
CIH Level 4 qualification (or willingness to work towards achieving this)What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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