Analytics Manager - Customer & CRM Insights

London (2 days onsite per month) | Primarily Remote
£550-£600 per day (Umbrella)

We're supporting a well-known retail business as they look to appoint an Analytics Manager to lead a high-performing customer analytics team and help drive data-led decision making across the organisation.

This role offers the opportunity to manage a team of analysts while partnering with marketing, CRM, eCommerce and commercial stakeholders to turn customer data into meaningful business outcomes.

What You'll Be Doing

• Lead and mentor a team of 4 analysts, supporting their development and delivery.
• Drive the evolution of customer and CRM analytics capabilities across the business.
• Provide insight and recommendations to improve customer engagement, retention and commercial performance.
• Deliver deep-dive analysis and forecasting to support strategic business initiatives.
• Work closely with stakeholders across Marketing, CRM, Digital and Commercial functions to solve business challenges through data.
• Manage and prioritise an analytics roadmap, ensuring high-value projects are delivered effectively.
• Develop reporting frameworks, analytical models and self-serve insight solutions.

What We're Looking For

• Previous experience managing or leading analytics teams.
• Strong background within Retail, eCommerce or other customer-centric environments.
• Advanced SQL skills and experience working with large-scale datasets.
• Proven ability to translate complex data into actionable business recommendations.
• Experience with modern cloud data platforms such as Snowflake, Databricks, BigQuery or Redshift.
• Excellent communication and stakeholder management skills, with experience presenting insights to senior audiences.
• Track record of delivering analytics projects that positively impact customer and commercial performance.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.