HR Specialist (Contact Centre)

Position Title: HR Consultant – Contact Centre
Duration: Contract - 12 Months
Location: Whitley - Coventry
£28.43 per hour - Inside IR35 (Umbrella Rate)
The Opportunity:
* This role is an HR Consultant role based at Whitley, Coventry - the team operates hybrid working therefore working remotely from home for some of the time, and attending the office for 2-3 days a week.
* The role sits within the Contact Centre within HR Direct which acts as the first point of contact for general HR queries from all the Company’s colleagues and managers.
* The role is primarily to clarify and resolve employee enquiries relating to HR processes and policies, including (but not limited to) recruitment, performance, reward or employee relations matters.
* The role manages queries received via email / portal and escalations from the HR Virtual Assistant, and will also make outbound calls where necessary to discuss queries with employees.
Knowledge, Skills and Experience:
* Previous experience of working in an HR employee advisory role
* Excellent communication skills – both spoken and written
* Strong generalist HR experience including substantial knowledge of key HR practices such as disciplinary, grievances, absence management and performance
* Good understanding of UK employment law
* IT literate including strong working knowledge of Microsoft Word, PowerPoint and Excel
Excellent Opportunity with immediate starts available