Assistant Manager

Are you energetic, sales-driven, and ready to make an impact? Big Padlock Self Storage is on the lookout for a dynamic Assistant Manager to support our Wirral store. You’ll be pivotal in driving business growth and providing exceptional customer service. If you’re enthusiastic, target-oriented, and eager to learn, we want you on our team!
Salary
£25,775 per annum based on a 39-hour working week, plus uncapped earning potential with an OTE of £9,600 per annum on top of basic salary.
What We’re Looking For:
The perfect candidate will bring experience from the retail or customer service industry, or a background in sales. Confidence and a willingness to learn are key, as you’ll be involved in every aspect of the business. You’ll thrive in meeting sales targets and aim to exceed expectations, equipped with computer skills and a collaborative spirit.
Experience:
Experience managing customers and delivering exceptional service
Ability to use excel
Ability to work in a demanding environment with minimal supervision
Self-driven, passionate, and committed to surpassing expectations
Excellent communication skills
Some experience in sales and customer service roles
Ability to meet and exceed sales and revenue targets
Willingness to work every other Saturday (with a day off during the week)
Sales and Customer Service:
Convert prospects into satisfied storage customers
Promote and sell add-on products, merchandise and insurance
Provide comprehensive assistance and advice to all customers in-person, over the phone, and via email
Ensure customer enquiries are logged and followed up promptly
Maintain security awareness among customers
Handle customer requests professionally with a focus on excellent service
Store Presentation:
Maintain high standards of cleanliness and presentation in all store areas
Present packaging materials attractively to boost sales and enhance the retail area
Ensure company equipment is well-maintained and report any issues promptly
Undertake minor repairs as needed and report maintenance requirements through appropriate channels
Present a smart and professional image at all times
Competencies:
Superior communication skills
Strong sales abilities
Target-driven with a relentless drive to succeed
Literate and articulate
Self-motivated with a passion for exceeding expectations
Ability to thrive in a fast-paced environment with minimal supervision
Strong decision-making, planning, and prioritization skills to achieve business results
General:
Accurate completion of company policies and procedures
Active participation in company meetings and policy development
Full implementation of Health and Safety standards within the store
Commitment to continuous performance improvement and learning
Timely and professional response to administrative and business requests