Customer Service Advisor

A fantastic opportunity to join a friendly, hard-working customer service and sales order processing team in Banbury - please note this is an office based role.

Your main focus would be to ensure KPI’s are met to deliver excellent customer service and strive to exceed customer expectations wherever possible:

Confirm receipt of orders to all customers within 24hrs.
Apply company credit control policy. Ensuring credit limits are checked with no invoices outstanding before orders are processed.
Process sales orders through to delivery.
Arrange delivery of sales orders with hauliers/shipping lines.
Raising customs, import and export documentation where required.
Raise sales contracts & call offs.
Maintain all Contract records, shipment and delivery spreadsheets accordingly.
Obtain and issue Quality Certificates.
Raise sales invoices.
Handle general customer enquiries.
Handle straightforward customer complaints.
Maintain complaint records.
Process sample requests and maintain records.
Maintain sales commission records.
Maintain distribution cost records.
PURCHASE

Obtain and save all relevant paperwork from suppliers.
Process Purchase orders through to delivery.
Raise Purchase contracts and call offs
Validate purchase invoices and resolve disputes.
Communicate with Suppliers regarding specific requirements.
Maintain Supplier contract records.
STOCK CONTROL

Responsible for ordering stock in accordance with requirements.
Arrange delivery of stock orders with hauliers/shipping lines.
Book stock onto system within 24hrs of arrival.
Maintain stock records ensuring all data inputting is accurate for all products.
Ensure stock rotation is adhered to.
Weekly stock balancing between warehouse, stock records and systems completed.
Stock discrepancies investigated and completed in a timely manner.
INTERNAL COMMUNICATIONS

Ensure requests and enquiries from Accounts team are dealt with, without delay and communicated back with satisfactory resolution.
Highlight operational issues immediately to your Direct Line Manager.
Ensure Sales Managers are aware of operational issues as and when they occur.
Quote customers as delegated by Sales Managers.
Appoint and instruct supply chain contractors (if requested).
Assist and communicate with Quality Department to ensure service levels are met and Audit procedures are followed and completed accurately.
GENERAL RESPONSIBILITIES

Carry out other functions as requested by management.
Operate within the company quality system.
Ensure all filing is completed in a timely manner.
To act professionally and respectfully at all times to all company employees.
To communicate professionally at all times with customers.
Post - Outgoing (franking, take to Post Box / Post Office).
Ensure Office housekeeping and cleanliness is all employees’ responsibility.
Keep own desk area clean and tidy.
INDL