Housing Finance Officer

Pur public sector client is currnelty lookign to recruit a Housing Fiannce Officer to join them, initially until December

Must be able to work out of both Kettering and Corby

You will be helping the team with surplus workload:

* Managing the Housing Finance Inbox

* Ensure a consistent, customer focused service is delivered to all the councils’ tenants and leaseholders by responding to contact requests and enquires with accurate advice, support, guidance and assistance in a timely manner to help them make informed choices about issues or concerns they raise.

* Logging information on the housing management system/ provide support to the tenancy team

* Taking payments/Telephone calls/emails

* Booking in post

* Assisting the team with other admin duties where necessary

Experience and Knowledge

* Experience of working with a local authority or registered provider or a similar role.

* Experience of working in a finance/ income relate service

* Knowledge of the housing legislation, regulation and case law

* Experience of managing and prioritising own workload often without regular supervision

* Customer focussed and solution driven

* Effective team working skills to achieve positive outcomes for tenants and leaseholders.

* Excellent interviewing and negotiation skills to achieve solution-focused outcomes

* Ability to explain complex matters clearly to customers and colleagues

* Able to produce clear, concise, and persuasive written letters