IT Support Technician

We're working exclusively with an established and growing technology-driven manufacturing business based in Cardiff that is looking to add an IT Support Technician to its internal IT team. This is an excellent opportunity for someone with at least 12 months' IT support experience who enjoys troubleshooting, supporting end users, and contributing to the smooth running of business-critical systems.

As an IT Support Technician, you'll provide first and second-line support across the organisation, ensuring users receive prompt and effective technical assistance while helping maintain the company's IT infrastructure and systems. You'll work closely with the IT Manager and wider business, supporting a diverse range of hardware, software, and network technologies.

You will need to be able to demonstrate the following:

Minimum 1 year's experience within an IT support role

Experience supporting Microsoft-based desktop environments

Familiarity with hardware troubleshooting and system maintenance

Knowledge of helpdesk ticketing systems would be advantageous

You will be responsible for the following:

Provide 1st and 2nd line technical support to end users

Diagnose and resolve hardware, software, and system issues

Install, configure, and maintain desktop, laptop, and network equipment

Monitor and manage IT helpdesk tickets, ensuring SLAs are achieved

Maintain IT asset and equipment inventories

Support software licensing and compliance requirements

Perform hardware upgrades, repairs, and system maintenance

Create and maintain technical documentation and knowledge base articles

Deliver user training and guidance on internal IT systems

Support IT security, compliance, and best practice initiatives

This is an opportunity to join a stable, well-established organisation, working within a varied and hands-on technical role. An opportunity to further develop your IT career in a supportive and collaborative team environment.

For a confidential conversation, apply with an up-to-date CV