Customer Service Advisor - Environmental

Customer Service Advisor
Location: Lichfield - WS13 8RR
Salary: £15.47 per hour 37 hours a week, over 5 days Monday - Friday (once trained you may only be required on site 2-3 days a week)
Temporary role until 31st March 2027 (could be extended)
PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ‘ENVIRONMENT’ WILL BE AT AN ADVANTAGE
Role: to carry out a wide range of specified routine and non-routine tasks to support in providing a high quality, efficient service within a Customer Service Hub working in a team who work with permits for work on/near a river – environmental permits. So, for example - a developer needing information on a site near a river on flood levels etc would go to this team.. This includes data entry, responding to emails and other forms of communication. This requires excellent communication skills and a good standard of written and spoken English.
Main Duties and Responsibilities:
* General administration
* Data entry
* Responding to emails and other forms of communication
* Data input and some data analysis
* System input
* Contacting key stakeholders
* Process improvement
* Support with presentations
Skills essential:
* General administration skills
* Data input and analysis
* Excellent communication skills both spoken and written
* Excellent IT skills
Skills Desirable:
* Project management skills
* Ability to evaluate feedback and ensure continuous improvement in processes.
Education:
A good standard of education is required; relevant educational qualifications in business management would be an advantage
A car or other mode of transport is an advantage, as there will be the occasional need to go to other sites (monthly).
PLEASE NOTE, CANDIDATES WITH EXPERIENCE/AN INTEREST/QUALIFICATIONS IN THE ‘ENVIRONMENT’ WILL BE AT AN ADVANTAGE