Triage Manager

Your New Opportunity

Hays are delighted to be supporting a well-established and highly respected regulatory organisation in the search for an experienced Triage Manager on a 12-month fixed-term contract in Sheffield.

Based in Sheffield city centre, this role offers a hybrid working pattern with excellent public transport links and nearby parking facilities available.

This is a leadership opportunity within a specialist case management and regulatory environment, where you will oversee a team responsible for assessing and prioritising complex referrals, ensuring risk-based decision-making and high-quality service delivery.

KEY VACANCY INFORMATION

Triage Manager12-Month Fixed-Term Contract
Salary: £55,242 rising to £57,644
Location: Sheffield City Centre
Working Pattern: Full-time, 37 hours per week, Monday to Friday
Hybrid Working: 3 days office-based, 2 days remote

The Role

As Triage Manager, you will lead a team of experienced professionals responsible for the initial assessment of sensitive and complex cases. You will ensure decisions are made consistently, efficiently and in line with relevant regulatory frameworks, internal policies and quality standards.
Key responsibilities will include:

Managing the operational delivery of a specialist triage function.
Staff management of Triage Case Staff
Leading, coaching and developing a team of Team Leaders and case professionals.
Providing oversight of high-risk, sensitive and complex cases.
Ensuring decisions are evidence-based, proportionate and defensible.
Monitoring workloads, service standards and performance measures.
Driving continuous improvement across processes, procedures and service delivery.
Producing management information, reports and performance data.
Working closely with legal, operational and senior leadership stakeholders.
Supporting quality assurance activities and maintaining high professional standards.
Deputising for senior management where required.
Identifying operational risks and implementing appropriate mitigation strategies.About YouTo be successful in this role, you will demonstrate:

Previous experience working within a regulatory, investigative, legal, compliance or similarly governed environment.
Experience leading and developing high-performing teams.
Strong decision-making skills and the ability to assess complex information quickly and effectively.
Experience handling sensitive, confidential or high-profile casework.
Excellent analytical and problem-solving capabilities.
A track record of implementing improvements to systems, processes or service delivery.
Experience monitoring KPIs, performance metrics and quality standards.
Outstanding communication skills with the ability to engage effectively with a wide range of stakeholders.
Strong organisational skills and the ability to manage competing priorities.
Good working knowledge of Microsoft Office applications and case management systems.What You'll Receive

Salary of £55,242 rising to £57,644.
Hybrid working arrangement.
Modern Sheffield city centre offices.
Excellent transport links.
Nearby parking options.
Opportunity to lead a highly visible and important operational function.
Exposure to senior stakeholders and strategic projects.
Immediate start available.Apply Now

If you're an experienced operational leader with a background in regulatory, compliance, investigations, governance, legal services or case management and are looking for your next challenge, we'd love to hear from you.

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