Service Operations Engineer (2nd Line Support)

One of our clients is looking for an experienced 2nd Line Service Operations Engineer to join their growing team. In this role, you will provide 2nd line technical support, resolve complex incidents, maintain IT infrastructure, manage system patching, and ensure services are delivered in line with agreed SLAs. You will also work closely with 1st and 3rd Line Support teams, customers, and third-party vendors to deliver high-quality technical support.

Location: Stoke-on-Trent
Job Type: Permanent
Security Clearance: Candidates must be eligible to obtain UK Security Clearance (SC).

Essential Skills:

• Strong experience in 2nd Line IT Support
• Experience working within an MSP environment
• Windows Server & Microsoft 365
• Active Directory/Microsoft Entra ID
• Patch Management
• Networking (TCP/IP, DNS, DHCP, VPN)
• VMware and/or Hyper-V
• Azure and/or AWS
• PowerShell (desirable)
• ITIL and ITSM tools (ServiceNow or Jira)

Interested? Apply now with your latest CV.

GCS is acting as an Employment Agency in relation to this vacancy.