Service and Warranty Repair Technician

B Hepworth & Company Limited

Definition:

To work within Service and Warranty operations to assist in the maintenance, repair and overhaul of windscreen wiper systems and associated products

Key Responsibilities:

* Booking in and out of related product, using SAP system and RMA process

* Carry out mechanical and electrical repair, refurbishment and overhaul of returned product

* Inspect returned product, identify faults and troubleshoot issues

* Write reports detailing findings for returned product

* Dealing with customer returns and providing customer support

* Liaise with Quality Team on findings from product issues

* From time to time provide on-site support

Skills And Attributes:

* Experience in manufacturing is preferred

* Knowledge of reading and understanding technical drawing

* Soldering skills a bonus

* Computer literature – Experience with SAP, Microsoft Word and Excel

* Strong interpersonal, organisational and planning skill

* Good communication and interpersonal skills in order to liaise with customers

* Excellent oral and written communication

* Ability to present data effectively paying attention to detail

* Flexible proactive approach to work

* Ability to work in a team

* Ability to work in a fast paced, diverse, environment

* Ability to stay calm under pressure

* Hours of Work: 7:30am - 4:30pm Mon - Thurs and Fri 7:30am - 1:30pm

* 25 days holiday

* Pension

* Life Assurance

* Access to Employee Assistance Programme