HR Business Partner

This role will be instrumental in guiding our clients towards achieving their business objectives by leveraging effective HR practices and providing responsive accurate HR advice and support to Clover HR clients on allHR related issues.

The HR Business Partner will manage a designated portfolio of client accounts, ensuring the effective and timely delivery of client requirements.

Role and Responsibilities

Service Delivery:

· Provide expert HR advice and support to clients on a wide range of HR issues, including employee relations, performance management, and policy implementation.

· Respond to client’s HR advice requirements in a timely manner, both over the phone and by email.

· Assist in the development and execution of HR strategies, alongside Lead HRBPs, that align with client business objectives.

· Provide HR support at client’s premises from time to time, sometimes at short notice.

· Provide expert HR advice and consultation to clients, helping them navigate complex HR challenges and optimise their workforce.

· Carry out new client health check meetings, and support with client service queries.

· Provide relevant monthly updates for client activity and ensure the client relationship management system (HubSpot) is updated.

· Contribute towards the HR strategic agenda within the client base, building relationships with stakeholders.

· Contribute suitable material for client and prospect employment law updates/ delivering training in accordance with the marketing and client relationship strategies of the business.

· Proactively manage the client contract identifying trends and patterns and making

recommendations to Senior Management Team.

· Support on other client accounts, if required, providing coverage for annual leave as required.

· Lead on consultancy (one off) projects

· Attend client site and remote meeting as required by the Lead HRBP and clients.

· Deputise for Lead HRBP as appropriate.

Commercial:

· Support and assist with prospective client tenders as required by the commercial team.

· Identify the need for and upsell additional services within the client base.

· Represent the Company at networking and promotional events.

General:

· To maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities. · Keep up to date with the employment legislation. · To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses. · To undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy. · To act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public. Attend and lead in external exhibitions and networking events.

Success Metrics in Role

· Retention and client renewal.

· Customer Satisfaction.

Attributes, Experience and Qualifications

· Demonstrable experience within HR, preferably within an HR services or consultancy firm.

· Bachelor’s degree.

· CIPD Level 7 qualification.

· Membership of the CIPD – ideally MCIPD or above.

· Excellent communication, interpersonal, and problem-solving skills.

· Strong business acumen, strategic thinking, and the ability to influence and build relationships at all levels of an organisation.

· Strong knowledge of UK employment laws and regulations.

· Experience in providing HR support to a diverse client base.

· Excellent communication and interpersonal skills.

· Proven ability to mentor and develop junior HR professionals.

· Strong analytical and problem-solving skills.

· Proficiency in HR software and Microsoft Office Suite.

· High level of professionalism and integrity.

· Ability to work independently and as part of a team.

· Strong organisational skills with attention to detail.

· Proactive and results-oriented approach.

· Adaptability and openness to change