Resident Engagement Manager

Are you a transparent manager in the Housing sector? Are you looking for an opportunity to influence services and engage tenants?

Sellick Partnership is partnering with a West Midlands based Housing team to recruit to a Tenant Engagement Team Manager on a temporary basis

Tenant Engagement Manager

West Midlands

Until End of 2026

£31.28 Hourly

Key duties of the Resident Engagement role includes:

Lead and manage the Tenant Engagement Team, setting clear objectives, performance standards, and ensuring effective supervision and development of staff.
Develop and deliver a comprehensive Resident Engagement Strategy, ensuring tenant feedback directly influences service design and delivery
Champion resident engagement across the organisation, embedding the tenant voice into policies, services, and decision-making processes.
Design and implement innovative engagement approaches to reach diverse and seldom-heard communities
Build and maintain strong relationships with residents, elected members, colleagues, and external partners
Ensure all engagement activity is compliant with regulatory standards, including Transparency, Influence & Accountability requirements.
Oversee delivery of high-quality engagement initiatives, ensuring they are delivered on time, to agreed standards, and drive continuous improvement.
Monitor and manage team performance, budgets, and resources effectively to deliver value for money
Track and analyse engagement performance data (including KPIs and tenant satisfaction measures) to inform service improvements.
Represent the service at internal and external meetings, acting as a key advocate for tenant engagement.
Ensure ongoing compliance with statutory and regulatory requirements within housing and tenant engagementIf you believe you would be well suited to the Team Manager (Tenant Engagement) role, please click apply now. For more information contact Ebony at Sellick Partnership

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website