Deputy Refuge Manager

Housing Support Team Leader

Step into a rewarding permanent role with a respected housing association delivering vital refuge and supported housing services across the West Midlands. This Housing Support Team Leader position offers the opportunity to support the delivery of high-quality accommodation and support services for vulnerable residents, lead a dedicated team across multiple schemes, and make a real difference to people rebuilding their lives in a safe environment.

You'll be joining an established organisation with a strong reputation for supporting individuals with complex needs, providing safe accommodation and person-centred support across multiple refuge and supported housing schemes. This is an excellent opportunity for an experienced housing or support professional looking to take the next step into operational management within a rewarding service.
I'd love to hear from anyone with experience as a Refuge Manager, Supported Housing Manager, Service Manager, Team Leader, Supported Housing Team Leader or someone with experience supervising homelessness or domestic abuse support services.

In this position, you will be:

Supporting the operational management of multiple refuge and supported housing schemes
Line managing and developing a team of approximately 16 staff, including relief workers
Deputising for the Refuge Manager where required
Ensuring high standards of safeguarding, compliance and service delivery
Supporting residents with complex needs, including mental health and addiction
Responding to incidents and resident concerns across multiple sites
Participating in an out-of-hours on-call rota and providing visible leadership across servicesI'd love to speak to anyone who has:

Experience working within supported housing, refuge, homelessness or vulnerable client services
Previous supervisory or management experience
A strong understanding of safeguarding and supporting people with complex needs
Excellent communication, leadership and organisational skills
The ability to remain calm and make sound decisions in challenging situations
A full UK driving licence and access to a vehicleThis role is offering the following benefits:

Permanent contract
36 hours per week
Structured rota with shared on-call responsibilities
Opportunity to work across a varied, rewarding multi-site service
Supportive organisation with opportunities for progression and developmentSalary: Competitive (dependent on experience).
Travel & Location This role is based within a West Midlands borough, with travel required between multiple refuge and supported accommodation schemes. The area benefits from excellent transport links via the M5, M6 and local A-roads, making it easily commutable from Birmingham, Wolverhampton, Walsall, Dudley and surrounding areas.
If this Housing Support Team Leader role sounds like your next step, apply now or contact Tiyana at Tiyana@(url removed)