Helpdesk Advisor

Based in Hemel Hempstead, Hertfordshire
Full time: 37.5 Hours per week
Salary: £24,784- £30,420 (depending on experience)
Our JV Price division are seeking a Helpdesk Advisor to join the team. We pride ourselves on delivering exceptional customer service - approachable, solution‑focused, and committed to getting things right the first time.
Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Advisor, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service.
As a Helpdesk Advisor, you’ll:
* Deliver an excellent customer service experience, providing clear information, quotes, and support across phone and email.
* Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution.
* Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing.
* Assist the Operations team daily, ensuring smooth workflow and timely updates.
* Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues.
* Achieve client and internal KPIs while maintaining high levels of quality and compliance.
As a Helpdesk Advisor, you’ll have:
* Strong customer service skills, including confident call handling with excellent written communication
* A positive, solutions‑focused attitude, able to multi‑task and problem‑solve effectively
* Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems
* Strong organisation and time‑management skills, with the ability to work to tight deadlines and maintain high attention to detail
* Flexible and adaptable, able to respond quickly to changing priorities in a fast‑paced, growing organisation
What’s in it for you?
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 28 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* Life assurance cover
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Please note: Security and vetting clearance (DBS) is required for this role