Service Delivery Supervisor

Service Delivery & Compliance Supervisor

Oldham

£33,113

Full-time - 37.5 hours

We're looking for a proactive, technically minded Service Delivery & Compliance Supervisor to help drive performance across a busy fire & security service operation. If you enjoy fast-paced environments, solving problems, and keeping service teams running smoothly, this role will suit you perfectly.

What You'll Do

Oversee reactive service calls from start to finish

Make sure jobs are logged, prioritised and scheduled correctly

Provide technical guidance on faults, parts and remedial actions

Create and manage quotes for remedial works and upgrades

Keep SLAs on track and improve first‑time fix rates

Support PPM planning and ensure documentation is uploaded on time

Lead, coach and support service coordinators and planners

Handle escalations and keep service delivery moving

Contribute technical input to tenders and new contract mobilisation

What You'll Bring

Strong knowledge of fire and/or security systems

Experience in service delivery, coordination or technical support

Confidence preparing quotes and analysing costs

Excellent diagnostic and problem‑solving skills

Ability to work within SLA-driven environments

Strong communication and stakeholder management

A proactive, organised and customer‑focused mindset

Nice to Have

Experience supporting tenders or bids

Knowledge of industry standards (BS 5839, NSI, etc.)

Familiarity with service management/CAFM systems

Previous supervisory experience