Customer Liaison Officer

Customer Liaison Officer

Job Title: Temporary Customer Liaison Officer
Location: Leeds / Yorkshire Region - Field Based
Contract: Temporary, 6 months
Hours: Monday to Friday, 8:00am - 4:30pm
Start Date: Immediate start preferred
Pay: £14.50 - £18 DOE
Mileage: Expensed

We are currently recruiting for a Temporary Customer Liaison Officer to support a busy social housing refurbishment project across the Yorkshire region.

This is a 6-month temporary contract, and we are looking for someone who is available to interview and ideally start immediately. The successful candidate must be able to commit to the full duration of the assignment.

The role will be field-based, with extensive travel required across areas including North Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool, so a full UK driving licence and access to your own vehicle is essential. Mileage will be expensed.

The Role

As Customer Liaison Officer, you will act as the main point of contact for residents, ensuring clear communication throughout planned refurbishment and retrofit works.

You will be responsible for supporting resident engagement, arranging access appointments, resolving queries, and helping ensure works are delivered smoothly and on schedule.

Key Responsibilities

Proactively follow up on no-access properties to arrange survey appointments
Build positive relationships with residents and local communities
Communicate clearly with customers regarding planned works
Act as the main point of contact for resident queries and concerns
Coordinate access arrangements to help ensure works are completed on time
Resolve access-related or resident issues promptly and professionally
Escalate more complex issues where required
Maintain accurate records of communications, access arrangements and issue resolutions

Requirements

The successful candidate will have:

Previous experience in a similar customer-facing role
Experience as a Customer Liaison Officer, Tenant Liaison Officer, Resident Liaison Officer or similar would be highly desirable
The ability to deal with sensitive situations in a professional and empathetic manner
Resilience and strong negotiation skills
Good organisational and administrative skills
Proficiency in Microsoft Office
Full UK driving licence and access to your own vehicle
Flexibility to travel across the Yorkshire region and surrounding areas

Desirable

Experience working within the social housing sector
Previous CLO / TLO / RLO experienceIf you are an experienced Customer Liaison Officer looking for your next temporary opportunity and are available to start quickly, please apply today with your up-to-date CV or call Jess on (phone number removed)

Resident liaison officer, tenant liaison officer, customer liaision, social housng, property services, maintenance