Solution Architect - CRM | Outside IR35 | Remote

We're looking for an experienced Solution Architect to support a major transformation programme focused on the transition to a new CRM platform and associated contact centre services. This role will play a key part in assessing the current technology landscape, defining the target architecture and producing the technical documentation required to support a smooth migration and implementation.

The Role

Working closely with technical and business stakeholders, you'll take ownership of the architecture across the existing estate, producing clear as-is and to-be designs while considering integration, supplier dependencies and migration strategy. This is a design-led role focused on creating a robust transitional architecture that enables future CRM adoption with minimal operational disruption.

Key Responsibilities

• Produce current-state and target-state architecture documentation across CRM, contact centre and integration landscapes.
• Develop technical diagrams including data flows, sequence diagrams and integration patterns.
• Assess supplier interfaces, technical dependencies, risks and assumptions to support delivery planning.
• Define non-functional requirements, environment models, test and assurance approaches, and support technical governance activities.
• Develop migration and cutover strategies, ensuring effective knowledge transfer and technical handover.

Essential

• Proven experience delivering solution architecture for CRM migration or transformation programmes.
• Strong background designing technology solutions supporting contact centre environments.
• Experience producing architecture artefacts including current-state and target-state designs, integration diagrams and technical documentation.
• Knowledge of systems integration, APIs and data flows across complex enterprise environments.
• Experience planning technical migrations, cutover activities and transition strategies.
• Strong stakeholder management skills with experience working across technical and non-technical teams.
• Ability to lead architecture through governance and design assurance processes.

Desirable

• Experience working within the public sector or other highly regulated environments.
• Exposure to modern CRM platforms r.
• Knowledge of contact centre technologies
• Familiarity with cloud platforms such as AWS or Azure.

The Details

• Contract role
• Outside IR35
• £500per day
• 6 months + extensions

If you have a strong background delivering CRM and contact centre architecture and are available for your next contract, we'd love to hear from you.