Housing Officer (Complex Case Team)

Housing Officer (Complex Case Team)
Bedford, Permanent, Full time (37 hours per week)
Up to £37,000 per annum, including car allowance - Based on skills and experience

We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times.

What you will be doing:

Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
Managing cases where a greater focus or intervention is required.
Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
Working with customers with complex lives to ensure that property

We'd love to meet someone with:

Excellent customer service skills putting the customer at the heart of what we do
Good problem-solving, negotiation and influencing skills
Strong communication skills, both written and verbal
Excellent time management and organisational skills
Experience of working in partnership with internal teams and external organisations to achieve shared goals

Please note the successful candidate will need to complete a Basic DBS application.

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible