IT Service Desk Analyst/1st Line Support Analyst

*PLEASE NOTE THIS IS A SHIFT BASED ROLE, SHIFTS ARE AS FOLLOWS*

Day
08:00 - 16:00

Evening
16:00 - 00:00

Night
00:00 - 08:00

Weekend
Same 8-hour shifts as above, scheduled across Saturday and Sunday

IT Service Desk Analyst/1st Line Support Analyst

A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our London based client on a 12 month Fixed Term Contract basis.

IT Service Desk Analyst/1st Line Support Analyst

Summary:

The IT Service Desk operates 24/7/365, and this role is central to maintaining that coverage. You will work across day, evening, night and weekend shifts as part of a structured rota, and flexibility to cover all shift types is a requirement of the position. In return, you will be joining a supportive team environment in a respected firm where your contribution genuinely matters.

IT Service Desk Analyst/1st Line Support Analyst

Key Responsibilities:

* Dealing day to day with Microsoft Azure, Microsoft Intune, Microsoft Teams, Citrix and BigHand queries
* Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails
* Dealing with customers in person at the Tech Hub
* Work with co-workers to increase knowledge across the Global Service Desk team

IT Service Desk Analyst/1st Line Support Analyst

Attributes/Skills:

* Good troubleshooting and analytical skills
* Experience working with Document Management Systems are highly beneficial
* Experience working with LAN/WAN Systems
* Experience of logging tickets in ITSM call logging software

IT Service Desk Analyst/1st Line Support Analyst

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business