Technical Support Engineer | SC & NPPV3

Rate: £400-450/day
IR35: Inside IR35
Duration: Long-term programme (up to 4 years)
Location: South of England (fully on-site)
Shift Pattern: 4 days on/4 days off (7am-7pm/7pm-7am)
Clearance: Active transferable SC and NPPV3 required
Start: ASAP

We are supporting a consultancy partner delivering a long-term government programme and are looking for experienced Technical Support Engineer to join a highly secure operational support team.

This is a hands-on technical support role providing first and second-line support within a live production environment. You'll be responsible for managing incidents, resolving technical issues, supporting end users, and working closely with engineering teams to maintain the availability of critical systems.

• Managing technical support incidents, requests and changes
• Providing first and second-line technical support
• Troubleshooting issues ranging from password resets through to server-related queries
• Managing support queues and ensuring incidents are resolved within agreed timescales
• Escalating complex issues to specialist engineering teams
• Supporting software builds and rebuilds for desktops and laptops
• Diagnosing hardware faults and carrying out hardware upgrades
• Working closely with engineering, development and project teams
• Delivering excellent customer service within a secure operational environment

• Experience within a Service Desk, Technical Support or 1st/2nd Line Support role
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows desktop and laptop environments
• Excellent customer service and communication skills
• Comfortable working within a fast-paced operational support environment
• Active transferable SC and NPPV3 clearance
• Minimum 5 years continuous UK residency

• £400-450/day Inside IR35
• Long-term programme with potential for up to 4 years
• Fully on-site
• 4 on/4 off rotating shift pattern (days and nights)
• ASAP start

If you're an SC and NPPV3-cleared technical support professional looking for a long-term government programme, we'd be keen to hear from you.