Complaint handling and Order processing

Temp Customer Service & Order Processing Administrator
St Albans (office-based - own transport required)
Start 6 July | 4/5 days per week | full time weekdays

Immediate opportunity for a hands-on temp to support a busy, friendly team. Varied role combining customer service, order processing, and admin.

Key Duties

Manage customer complaints inbox - respond, resolve, and arrange replacements
Log and track complaints accurately on Excel
Pack and dispatch goodwill replacements via courier
Flag repeat product issues to management
Send faulty items for investigation
Liaise with sales on stock for customer resolutions
Support the team with order processing transactions
General office admin, filing, post handling - and teas and coffees!What We're Looking For

Customer service and order processing experience
Confident handling complaints professionally
Strong Excel skills and data input accuracy
Reliable, organised, and happy to pitch in with other office duties
Available immediately from 6 July with no immediate planned leaveThe Role

Small, open-plan team
Fully office-based
Rural location - driving essential

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application