SATCOM NOC Support Engineer Herefordshire | 6-Month Contract | (Inside IR35)

We are looking for an experienced SATCOM NOC Support Engineer to join a leading telecommunications organisation supporting critical satellite communication services.

This is an initial 6-month contract with the potential for extension, working onsite as part of a 24/7 shift rotation.

You'll be responsible for the monitoring, management and support of satellite communication platforms, providing first-line incident management and operational support across a range of business-critical services.

Working within a 24/7 Network Operations Centre, you'll investigate faults, restore services, coordinate with internal teams and customers, and ensure service availability across UK and global satellite networks.

• 24/7 monitoring and incident management of SATCOM platforms and managed services
• First-line fault diagnosis and resolution
• Incident reporting and customer communications
• Support disaster recovery and service restoration activities
• Monitor network performance and escalate issues where required
• Process customer service requests and bookings
• Liaise with internal engineering teams and external partners
• Support the operation of Earth Station equipment and satellite services
• Maintain accurate operational documentation and shift handovers

• Previous experience within a Satellite Communications (SATCOM) environment (essential)
• Experience working within a Network Operations Centre (NOC)
• Incident and fault management experience
• Strong understanding of satellite communications technologies
• Experience supporting 24/7 operational environments
• Excellent troubleshooting and communication skills
• Ability to work a 24/7 shift rota

Experience supporting services such as TV Broadcast, VSAT, OneWeb, EGNOS, Avanti, Skylogic, SCPC or similar satellite platforms would be highly advantageous.