Site Manager

Tenant Liaison Officer
Location: Northamptonshire (NN12)
Start Date: ASAP
Duration: Ongoing (potential to go permanent)
Rate: £24.25 per hour

Tenant Liaison Officer - Social Housing Refurbishment Works - Northamptonshire

I'm working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12).

Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction.

The Role:

Acting as the main point of contact for tenants throughout the refurbishment works
Liaising with residents to arrange property access, appointments, and surveys
Keeping tenants updated on programme dates, progress, and any changes to scheduled works
Managing tenant queries, concerns, and complaints in a professional and timely manner
Supporting vulnerable residents and escalating any welfare concerns where necessary
Working closely with the Site Manager, subcontractors, and client representatives to coordinate works
Carrying out resident visits and maintaining regular communication throughout the project
Maintaining accurate records of all tenant interactions, appointments, and feedback
Helping ensure works run smoothly with minimal disruption to occupied propertiesKey Requirements:

Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing or refurbishment projects
Strong communication and customer service skills
Excellent organisational and administrative abilities
Ability to build positive relationships with tenants and site teams
Experience working within occupied properties preferred