Removal Service Manager

Removal Service Manager

* Location: Leeds LS25

* Salary: £27K + Bonus

* Contract type: Perm

Duties of role

* Manage incoming enquires via telephone, emails and live chat from customers requesting house moving quotations.

* Prepare and discuss moving quotes.

* Ensure excellent customer service throughout the process.

* Maximise revenue through upselling optional extra products and services

* Ability to problem solve in order to achieve a positive customer outcome

* Collaborate with team members to improve customer service processes and outcomes

* Follow up with customer’s to ensure their issues are resolved and are satisfied with the service

* Stay up to date with product knowledge, company polices and industry trends

* Coordinate moving arrangements and maintained accurate customer records.

Key areas of focus:

* Effective management of all incoming calls and enquiries

* Recording of clear and accurate information provided by customer’s

* Convert a customer initial enquiry into a quotation for the customers move

* Promote the company brand by encouraging customers to share their experiences on review platforms

* Meeting productivity goals by being targeted on the number of moves managed each month

* Effective cost control through customer interaction and excellent customer service

* Methodical approach to post move satisfaction

About the person

* Excellent customer service background

* The ability to actively listen and show empathy and understanding at all levels

* Excellent verbal and written communication skills

* Ability to manage customer queries appropriately and efficiently

* Excellent time management, with the ability to work well under pressure

* Proficient IT skills – Office, Word, Excel

Shift Pattern

* Monday to Friday

* 37.5hrs per week

Apply directly for this role email your CV via the apply button