Resident/Tenant Liaison Office

Resident Liaison Officer
Location: Yeovil (covering sites in Bristol, Gloucester & Bath)
Start Date: ASAP
Duration: Ongoing
Rate: £19 per hour (39 hours per week)

Resident Liaison Officer - Social Housing / Maintenance Works

I'm working with a large maintenance contractor who are looking to appoint an experienced Resident Liaison Officer to support projects across Bristol, Gloucester, and Bath, with the company's head office based in Yeovil.

This role will be key in ensuring residents are kept informed and supported throughout planned maintenance and refurbishment works, helping to maintain excellent customer satisfaction and smooth project delivery.

Transport is provided.

The Role:

Acting as the main point of contact for residents before, during, and after works
Liaising with tenants to arrange property access, appointments, and surveys
Keeping residents updated on programme dates, progress, and any changes to scheduled works
Managing resident queries, concerns, and complaints in a professional manner
Supporting vulnerable residents and ensuring any additional needs are communicated to site teams
Working closely with Site Managers, subcontractors, and client representatives to coordinate works
Carrying out resident visits and welfare checks where required
Maintaining accurate records of all tenant communications and project updates
Helping minimise disruption and ensure a positive customer experience throughout the worksKey Requirements:

Previous experience as a Resident Liaison Officer or Tenant Liaison Officer within social housing, maintenance, or refurbishment projects
Excellent communication and customer service skills
Strong organisational and administrative abilities
Confident dealing with residents, subcontractors, and client teams
Full UK driving licence and willingness to travel between sites essential (travel provided)