Team Manager
Posted on Jun 26, 2026 by CV-Library
Leeds, West Yorkshire, United Kingdom
Accountancy
Immediate Start
£37k - £37k Annual
Full-Time
An award-winning professional services firm is recruiting for a permanent Team Manager to join its new Complaints Operation and become part of the wider team.
Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.
As a Team Manager you will:
Work with a global, market-leading client within the Motor Finance sector
Lead and motivate your team of Telephony and Complaint Administration Handlers
Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times
Produce Management Information reporting to analyse your team’s performance
About You
We’re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
Previous team management experience within Financial Services
Strong experience of managing Inbound Telephony
A passion for coaching and developing your team
A strong understanding of the industry and FCA regulations
Management Information reporting and utilising data for performance management, including call adherence and service level agreements
Ability to use Excel for reporting and data analysis
Ability to support and drive change to processes and working practices
Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.
We offer our permanent employees:
The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided
If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.
As a Team Manager you will:
Work with a global, market-leading client within the Motor Finance sector
Lead and motivate your team of Telephony and Complaint Administration Handlers
Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times
Produce Management Information reporting to analyse your team’s performance
About You
We’re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
Previous team management experience within Financial Services
Strong experience of managing Inbound Telephony
A passion for coaching and developing your team
A strong understanding of the industry and FCA regulations
Management Information reporting and utilising data for performance management, including call adherence and service level agreements
Ability to use Excel for reporting and data analysis
Ability to support and drive change to processes and working practices
Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.
We offer our permanent employees:
The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided
If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
Reference: 225300324
https://jobs.careeraddict.com/post/113471567
Team Manager
Posted on Jun 26, 2026 by CV-Library
Leeds, West Yorkshire, United Kingdom
Accountancy
Immediate Start
£37k - £37k Annual
Full-Time
An award-winning professional services firm is recruiting for a permanent Team Manager to join its new Complaints Operation and become part of the wider team.
Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.
As a Team Manager you will:
Work with a global, market-leading client within the Motor Finance sector
Lead and motivate your team of Telephony and Complaint Administration Handlers
Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times
Produce Management Information reporting to analyse your team’s performance
About You
We’re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
Previous team management experience within Financial Services
Strong experience of managing Inbound Telephony
A passion for coaching and developing your team
A strong understanding of the industry and FCA regulations
Management Information reporting and utilising data for performance management, including call adherence and service level agreements
Ability to use Excel for reporting and data analysis
Ability to support and drive change to processes and working practices
Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.
We offer our permanent employees:
The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided
If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
Staring mid July, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.
As a Team Manager you will:
Work with a global, market-leading client within the Motor Finance sector
Lead and motivate your team of Telephony and Complaint Administration Handlers
Act as a brand ambassador for the business and its end client, delivering a high standard of service at all times
Produce Management Information reporting to analyse your team’s performance
About You
We’re keen to speak with candidates who have proven experience managing Inbound Telephony within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.
You will be able to demonstrate:
Previous team management experience within Financial Services
Strong experience of managing Inbound Telephony
A passion for coaching and developing your team
A strong understanding of the industry and FCA regulations
Management Information reporting and utilising data for performance management, including call adherence and service level agreements
Ability to use Excel for reporting and data analysis
Ability to support and drive change to processes and working practices
Alignment with our core values: Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations
Benefits
Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week. No weekends or evening shifts required.
We offer our permanent employees:
The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
Hybrid working from our modern Leeds city centre office following your initial training period onsite
Investment in training and development to support your career aspirations
Pension scheme
33 Days annual holiday allowance (inclusive of Bank Holidays)
Employee Discounts and Cashback Schemes
Discounted Parking and local gym memberships
Onsite refreshments provided
If you are interested in this opportunity, click the apply link online and send an updated copy of your CV.
Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to
Reference: 225300324
Share this job:
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog