Helpdesk Administrator

Helpdesk Administrator, Temp to Perm, Hamilton, £13.50 per hour
Benefits
* Temp-to-perm opportunity with long-term career potential
* Monday to Friday working pattern, 8:00am – 4:30pm
* 30-minute lunch break
* Competitive pay rate
* Supportive team environment
* Opportunity to gain experience working with a diverse portfolio of clients and sites across the UK
Responsibilities
* Act as the first point of contact for clients and site representatives, handling incoming maintenance requests professionally and efficiently.
* Log, update, and manage job details accurately using the Job Logic system.
* Coordinate and schedule engineers and subcontractors for reactive and planned maintenance works.
* Monitor job progress and ensure works are completed within agreed timescales and client requirements.
* Maintain accurate records by updating internal systems, job sheets, and maintenance documentation.
* Process invoices and support general administrative functions within the maintenance department.
* Assist with clearing backlogs of paperwork and ensuring all documentation is completed within required deadlines.
* Communicate effectively with clients, engineers, subcontractors, and internal teams to provide regular updates and resolve issues.
Requirements
* Previous experience within Facilities Management (FM) or the reactive maintenance/property repair sector.
* Experience scheduling engineers, contractors, or maintenance activities.
* Strong administrative and organisational skills with excellent attention to detail.
* Ability to manage multiple tasks and prioritise workloads in a fast-paced environment.
* Experience handling a high volume of calls and service requests.
* Good IT skills, including experience using job management systems such as Job Logic or similar.
* Excellent communication, customer service, problem-solving, and teamwork skills