Sales Coordinator

Sales Co-Ordinator required for my well establsiehd client based in Coalville, on a full time basis
Reporting to the Senior Sales Executive and Head of Sales, the Sales Co-Ordinator role is a varied role.
Whilst supervising a team of 2 Sales Administrators / Advisors and an Internal Sales Representative, the Sales Co-Ordinator will be working Monday to Friday, 8am to 5pm.
In the absence of the Senior Sales Executive, the Sales Co-Ordinator will report to the Head of Sales.
The Sales Co-Ordinator will play an integral part in the co-ordination, supervision and development of a small team, whilst being responsible for upselling, identifying new sales opportunities and forging excellent internal cross-departmental relationships.
Key Responsibilities:
* Effective team supervision as aforementioned, ensuring all team members are focussed, and deliver on an ongoing basis on all Key Performance Indicators (KPI’s).
* Ensuring effective reporting of sales performance figures, KPI’s and so forth on a weekly basis.
* Resolving customer queries and / or complaints in a professional, timely manner, whilst reporting back to the Senior Sales Executive and Head of Sales, respectively.
* Looking to upsell at every opportunity.
* Ensuring respective sales SLA’s are adhered to at all times
* Ensuring full product knowledge at all times, whilst imparting this knowledge to clients,, team members and all other relative parties in a simple, yet effective manner
* Ensuring attendance at all relative meetings as required and requested by the Senior Sales Executive and Head of Sales, respectively
* Forging excellent working relationships with the Sales Executives
* Facilitating the execution of the Company’s Sales strategy
* The effective use of all internal Sales systems, such as Salesforce
* Overseeing the effective supervision and development of Sales Administrators / Advisors whilst ensuring all relative training records are maintained and updated at all times
* Cross-departmental engagement, whilst working closely with all relevant stakeholders in a professional manner
* Escalating any concerns and / or queries to the Senior Sales Executive and Head of Sales as required
* Exploring new ways of fee generation, and agreeing these with the Senior Sales Executive and Head of Sales, respectively
* Suggesting avenues for process improvement to the Senior Sales Executive and Head of Sales
Previous experience in a similar role is essential