User Researcher

Clearance required:

Clearance:
MOD SC (DV Preferred or willing to attain) - Sole UK National required.

Location: Hybrid role, predominantly remote, but some travel to Client site will be required (estimate 40%/2 days per week to London and/or the South).

Sector: Public

End User: Capgemini

IR35 Status: PAYE via Umbrella company only

Job Description:

Overview:
You are to be the lead User Experience Consultant Designer and User Researcher, working within a Project Team proactively engaging with the Client's broad array of Senior (MOD) military and civilian senior stakeholders and end User representatives, gain understanding of user needs based on different personas, capturing and turning that into designs that can be agreed with the Users and implemented into the application by the developers.

You will have experience of working with users in Public Sector (ideally Defence specifically), of various user research techniques, including conducting User interviews, creating personas, mapping user journeys and pain points, designing wireframes and prototypes, conducting usability testing to iterate and improve the User Experience. You will be comfortable using the supporting tools for Agile product delivery such as JIRA (User Story/Defect/Task Management), Confluence (Documentation/Comms), and Slack (collaboration/comms).

Key Responsibilities
Conduct user research using interviews, workshops, and usability testing with Senior MOD stakeholders and end users.
Create and maintain personas, user journeys, and experience maps to inform design decisions.
Design wireframes, interactive prototypes, and high-fidelity mock-ups using Figma.
Define and maintain a design system aligned with accessibility and performance standards.
Collaborate with developers to ensure design-to-code alignment for React (TypeScript) components.
Document research findings, design decisions, and UX guidelines in Confluence.
Advocate for inclusive design and compliance with WCAG accessibility standards.

Essential Skills
Design & Prototyping
Figma (Proficient) - components, variants, design tokens, prototyping.
User Research
Experience with interviews, surveys, usability testing, and synthesizing insights. Good communication and able to engage with senior stakeholders
Collaboration Tools
Jira (work tracking), Confluence (documentation), Slack (comms).
Accessibility & Performance
Core Web Vitals awareness.