EUC (End User Computing) Testing

• Perform manual testing of EUC components such as laptops/desktops, VDI, thin clients, Citrix environments, and mobile devices.
• Validate application packaging, distribution, compatibility, and performance in EUC environments.
• Test Windows OS upgrades/patches, M365 applications, collaboration tools, and standard enterprise software.
• Conduct UAT for business-critical EUC applications and ensure seamless end-user experience.
• Document test cases, results, and defects in appropriate test management tools.

Zscaler Testing (Security & Network Access)

• Execute testing related to Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA).
• Validate secure web gateway policies, access rules, URL filtering, SSL inspection behavior, and tenant-specific configurations.
• Perform authentication and SSO testing (Azure AD, SAML, certificates, etc.).
• Validate Zscaler client connector behavior across different networks (office, home, VPN, mobile hotspot).
• Collaborate with network/security teams to analyze logs, troubleshoot failures, and ensure policy compliance.

Network Testing

• Conduct manual testing of network changes, routing rules, Firewall policies, DNS/DHCP behavior, and connectivity validations.
• Perform end-to-end connectivity checks for business applications across LAN/WAN, VPN, SD-WAN, and cloud networks.
• Validate network resiliency, failover scenarios, and performance impact post-change.
• Work with network operations teams to verify packet flow, latency, throughput, and error rates based on test scenarios.
• Document network issues with detailed steps, logs, and impact analysis.

Key Skills & Qualifications

Technical Skills

• Strong manual testing experience (3-7 years preferred).
• Hands-on experience in EUC testing, including Windows/Mac OS, VDI, Citrix, M365.
• Practical understanding of Zscaler components-ZIA, ZPA, Client Connector, policy evaluation.
• Working knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPN, routing).
• Experience with test management tools (JIRA, Azure DevOps, ALM, etc.).
• Ability to analyze logs (Zscaler logs, network logs, Event Viewer, browser dev tools).
• Understanding of Change & Incident Management (ITIL preferred).

Soft Skills

• Excellent problem-solving skills and attention to detail.
• Strong communication, documentation, and stakeholder engagement abilities.
• Ability to collaborate with cross-functional teams (network, security, EUC, application teams).
• Self-motivated and able to work independently with minimal supervision.

SC Clearance Eligibility

Candidates must be eligible for UK SC clearance, which generally requires:

• Minimum 5 years of continuous UK residency
• Clean criminal and financial/credit records
• Ability to meet all UK government vetting requirements

Active SC clearance is preferred but not essential.