French-speaking Customer Support Specialist

Location: Cambridge (CB5)
Duration: 2 - 3 months but could become permanent for the right candidate
Hours: 9am until 5:00pm (Monday to Friday) with 3 days in the office / 2 days from home
Salary: £32,000 - £34,000 per annum dependent on experience
Job Reference: 36207

Polytec are recruiting for a French-speaking Customer Support Specialist to join our Cambridge based client. This is an excellent opportunity for a proactive and customer-focused individual to support clients throughout their onboarding and ongoing customer journey.

Responsibilities

• Act as the first point of contact for customer enquiries and support requests
• Manage customer onboarding and ensure a positive customer experience
• Maintain accurate customer records and administration
• Coordinate orders, shipments and deliveries
• Monitor customer accounts and provide ongoing support
• Liaise with internal teams including finance and operations to resolve customer issues
• Build and maintain strong customer relationships

Requirements

• Fluent French speaker
• Previous experience in customer service, customer support or a similar role
• Experience using CRM systems
• Strong communication and problem-solving skills
• Highly organised with excellent attention to detail
• Able to work independently and collaboratively within a team

Please contact us as soon as possible for more details or apply below