Customer Safety Administration Apprentice

Customer Safety Administration Apprentice

Location: Manchester, Didsbury

Salary: £21,351

You’ll be joining our Customer Safety team as an Administration Apprentice, supporting the delivery of compliance and safety programmes that keep our customers safe. This role offers hands-on experience across our key compliance areas Gas, Electrical, Water Hygiene, Fire, Asbestos, and Lifts, collective known as "The Big 6.” You’ll work alongside experienced professionals, learning how we manage safety contracts, analyse data, and support projects across our homes.

What you will be doing as an Assets Apprentice........

Providing administrative support to Strategic Managers, Contract Delivery Officers, and Technical Officers across the Big 6 compliance areas

Helping co-ordinate contractor activity including appointment bookings, letter generation, and follow-ups

Updating internal systems and databases such as our CRM QL, SharePoint, and compliance trackers with key contract, customer and safety data

Supporting with meeting organisation, agenda setting, and minute-taking

Assisting in the preparation and distribution of reports, presentations, and compliance packs

Handling day-to-day queries from internal teams and external partners in a professional and helpful manner

Supporting access coordination, scheduling, and customer liaison activities

Helping to maintain accurate digital records for audits, certifications, and safety documentation

Participating in team meetings, site visits, and project activity across the department

Reflecting on your learning and completing all apprenticeship-related assignments and activities

What you will need:

Curious, can-do attitude and a desire to make a difference

Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme

Excellent written and verbal communication skills

Keen eye for detail and good organisational skills

GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial

Comfortable using Microsoft Office tools (Outlook, Word, Excel)

A clean UK driving licence and access to a car would be desirable

Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time

Commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing

Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular Great Places Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy

What we’re looking for:

Someone who wants to build a career with purpose

A team player who brings a positive, helpful attitude

Someone open to learning and developing their skills and experience

A good listener who takes pride in detail and follow-through

Someone who is motivated by improving people’s lives

What you’ll get in return:

A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development

Full equipment to help you perform best at your role

Dedicated time each week for studying and learning

Mentorship and line management from senior professionals

A warm, inclusive team where your ideas and growth matter

Opportunities to shadow across the business and contribute to the social housing sector

Access to our Growing Greatness talent programme including workshops, networks, and development activities

Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress

Closing date: 10th July 2026

Shortlist date: 11th July 2026

Interview date: TBC