Senior IT Change Manager

Job Description: Senior IT Change Manager
Location: Hybrid
Contract Type: Contract

NEED ACTIVE SC CLEARANCE

Role Overview We are seeking an experienced Senior IT Change Manager to lead and control the end-to-end lifecycle of IT changes across systems, services, and infrastructure. The successful candidate will ensure that all changes are efficiently planned, risk-assessed, approved, implemented, and reviewed, while minimising disruption to business operations.
This role requires strong expertise in ITIL-based change management, stakeholder engagement, and governance, combined with strategic input into IT planning and emerging technologies.
Key Responsibilities Strategic Planning
Contribute to the development of IT policies, standards, and strategic plans
Develop and communicate change strategies and implementation roadmaps
Ensure stakeholder alignment with strategic objectives and timelines
Produce reports and insights to support decision-making and governanceEmerging Technology Monitoring
Monitor industry trends and emerging technologies
Support technology roadmapping and innovation initiatives
Provide insights and recommendations to enhance IT capabilitiesRequirements Management
Define, analyse, and prioritise business and technical requirements
Engage stakeholders to gather input and challenge assumptions
Establish requirement baselines and maintain traceability
Ensure alignment of changes with organisational objectivesConfiguration Management
Define and manage Configuration Items (CIs) and naming conventions
Implement processes for secure configuration and asset tracking
Maintain accurate and up-to-date configuration records
Conduct audits and recommend improvements to configuration processesChange Control
Lead the full lifecycle of change requests from assessment to closure
Perform risk and impact analysis for proposed changes
Develop and review implementation plans for complex changes
Ensure appropriate governance and approvals (e.g., CAB)
Evaluate the success and effectiveness of deployed changesIT Service Change Management
Design and implement frameworks, templates, and procedures for change
Analyse risks and benefits associated with IT service changes
Monitor execution and ensure adherence to best practices
Benchmark change management processes against industry standardsSystem Development Life Cycle (SDLC)
Apply structured methodologies across all SDLC phases
Ensure compliance with development standards and governance processes
Oversee checkpoints, deliverables, and quality standardsQualifications & Experience Education
Bachelor’s degree in IT, Computer Science, or related discipline
OR
Minimum 10 years of relevant experience in lieu of a degreeExperience
Minimum 3 years’ experience in IT Change Management
Proven experience managing change requests end-to-end
Experience working with cross-functional stakeholders
Demonstrated ability to lead and coordinate small teamsCertifications
ITIL Foundation Certification (mandatory)Key Skills & Competencies
Strong knowledge of ITIL Change & Configuration Management
Excellent stakeholder management and communication skills
Risk assessment and analytical thinking
Strategic planning and governance expertise
Ability to manage multiple priorities in a complex environment
Experience with ITSM and change management toolsKey Deliverables
Change impact assessments and risk analyses
Change implementation plans and approvals
Configuration management records and reports
Post-implementation reviews (PIRs)
Strategic and operational reporting