Role: Senior IT Change Manager
Location: Mons, Belgium (Hybrid)
Type: Contract
Duration: 12 months

Security clearance: SC/NATO Secret (required)

Overview
We are seeking an experienced Senior IT Change Manager to lead and drive IT service and organisational change initiatives within a complex environment. This role requires strong stakeholder engagement, governance expertise, and the ability to manage end-to-end change processes while ensuring alignment with strategic objectives.

Key Responsibilities Strategic Planning & Governance

• Support the development of IT strategies, policies, and standards
• Drive implementation of change planning aligned with organisational objectives
• Provide guidance to stakeholders on strategic approaches and timelines
• Produce reports, insights, and analysis to support decision-making

• Lead the end-to-end life cycle of change requests (assessment through to implementation)
• Develop and execute implementation plans for complex change initiatives
• Ensure appropriate governance and approvals for all changes
• Evaluate the effectiveness of implemented changes and identify improvements

• Analyse risks, impacts, and benefits associated with IT service changes
• Design frameworks, templates, and processes for change implementation
• Monitor and direct change execution activities
• Benchmark and improve processes against industry best practices

• Define, scope, and prioritise business and technical requirements
• Facilitate stakeholder workshops and provide constructive challenge
• Establish traceability and baseline requirements documentation

• Maintain configuration items (CIs) and ensure accurate tracking systems
• Implement and improve configuration management processes and tools
• Conduct audits and reporting to maintain data integrity

• Monitor emerging technologies and contribute to innovation strategies
• Support roadmap development and knowledge sharing

• Ensure adherence to SDLC best practices and standards
• Support structured development processes, including checkpoints and deliverables

• Minimum 3+ years' experience managing IT change requests end-to-end
• Proven experience working with stakeholders and process owners
• Experience leading small teams
• Strong understanding of IT service management and change frameworks

• Bachelor's degree in a relevant discipline
  OR
• Equivalent experience (10+ years in a similar role)

• ITIL Foundation (mandatory)

• IT Change & Release Management
• Stakeholder Engagement
• Risk & Impact Analysis
• Configuration Management
• SDLC knowledge
• Strategic planning and reporting
• Process improvement and governance

• Work environment: Office-based (secure environment)
• Security clearance: NATO Secret/SC (required)
• Start date: ASAP