Customer Service Advisor

A client of ours in the Colchester area are recruiting a Customer Service Advisor to join their team. This is a full-time temporary to permanent position working Monday to Friday, 8:00am - 5:00pm (40 hours per week) and paying up to £13.62 per hour.

Your key duties in this Customer Service Advisor role will include but are not limited to:

Providing excellent customer service and handling customer queries professionally
Accurately entering and transferring data between internal systems
Reviewing and checking customer information to ensure accuracy and compliance
Processing customer payments and handling sensitive information in line with GDPR regulations
Liaising with customers via telephone and email to resolve issues and provide updates
Maintaining accurate records and ensuring all documentation is processed correctly
Working towards individual and team KPI targets
Supporting the wider team with general administrative duties as required
Managing a wide variety of customer interactions, including more challenging conversations, in a calm, professional and resilient mannerSkills and Experience required to be considered for this role:

Previous experience in a customer service and/or administration role
Strong customer service skills with the ability to build rapport and provide a positive customer experience
Experience with data entry and maintaining accurate records
Confident communicator with a professional telephone manner
Ability to handle challenging customer interactions with patience, resilience and professionalism
Friendly and approachable personality with a genuine enjoyment of working as part of a team If you feel like you meet the above criteria and would like to be considered for this Customer Service Advisor position please apply with your CV. #accountsjobs