Client Servicing Administrator

Client Servicing Administrator
Bury St Edmunds
Permanent
£29,000
Monday to Friday

We are excited to be recruiting for a Client Servicing Administrator, for our Bury St Edmunds based client.

The purpose of this role is to provide administrative support, preparing review packs ahead of meetings in a timely manner, ensuring that all relevant parties have timely and accurate information. To provide additional support to the whole department as and when required and to support and develop new team members.

KEY RESPONSIBILITIES

Maintain client records in keeping with current processes so that they are kept up to date with all related correspondence, uploaded and indexed to appropriate systems
Ensure all documents are saved and named correctly, to ensure that concise audit trails are maintained
Support, train and develop new team members to operate in an efficient manner
Obtain information, answer questions, liaising with third parties as appropriate to ensure efficient client service
Keep clients up to date with progress and flag any concerns or complaints
Adopt new technology and ways of working but feeding back where a process could be developed or improved
Processing work in a timely manner and clearly prioritising work between Tasks, Email, Post, Reviews, phone calls
Maintain and update training records
Circulate monthly update of reviews due and overdue
Prepare information packs
Cover reception as required Person specification:

Previous administrative/secretarial experience
Excellent attention to detail
Confident computer and data management skills
Analytical mindset
Good organisational and prioritisation skills
Ability to build and maintain relationships
Professional communication skills, both written and verbal
Ability to follow rules and procedures Please apply today or call our office for more information on (phone number removed)