Sales Office Coordinator

Sales Office Coordinator

Heckmondwike, West Yorkshire

We are recruiting for an experienced Sales Office Coordinator to join a successful carpet manufacturing business. This is a fast-paced role where you'll manage customer orders, coordinate with production and logistics teams, support the sales team, and deliver outstanding customer service.

Key Responsibilities

* Process and manage customer orders from receipt to delivery

* Liaise with manufacturing and logistics teams to ensure deadlines are met

* Monitor stock availability and communicate updates to customers

* Handle customer enquiries and resolve complaints professionally

* Support the external sales team with quotations, reports and administration

* Contribute to process improvements and departmental efficiency

What We're Looking For

* Minimum 5 years' experience in a sales office, customer service or order processing role

* Excellent communication and organisational skills

* Strong problem-solving ability and customer-focused approach

* Good IT skills, including Microsoft Excel, Outlook and Word

* Ability to work effectively in a busy environment

Desirable

* Manufacturing experience

* Logistics or transport coordination experience

* Team leadership or supervisory experience

What's on Offer?

* Opportunity to join an established and growing business

* Varied and rewarding role

* Career progression opportunities into Sales Office Management and Customer Service leadership positions