Card Services Advisor

Job Advert
Customer Operations Advisor
Location: Valley Road, Birkenhead (potentially the opportunity to work some days from home once training is completed)
Contract: Fixed-Term (July 2026 – January 2027)
Monday – Friday 9am – 5pm
Salary £24,800 per year
Overtime from October – December (including some Saturdays)
No holidays can be taken in November & December
About the role
We’re looking for a customer-focused and detail-driven Customer Operations Advisor to join our Love2shop team on a fixed-term basis during one of our busiest and most exciting periods of the year.
You’ll be at the heart of our customer experience—supporting customers across phone, email, live chat and social media, resolving queries quickly and efficiently, and ensuring every interaction leaves a positive impression.
What you’ll be doing

Acting as a subject matter expert across our range of physical and digital products
Supporting customers across multiple channels (phone, email, live chat & social)
Resolving queries first time wherever possible, including balance enquiries, refunds and replacements
Investigating and resolving issues such as missing orders or failed transactions
Supporting customers with account management and self-service tools (web & app)
Monitoring social media and responding to customer feedback and queries
Carrying out KYC checks and supporting fraud, AML and compliance processes
Handling sensitive requests including account closures and GDPR requests
Making outbound calls to support customer engagement and retention
Identifying opportunities to improve processes and enhance the customer journey

What we’re looking for

Proven experience in a busy, customer-facing role
Confidence supporting customers across multiple channels
Strong communication and problem-solving skills
High attention to detail and ability to handle sensitive data
A team player with a proactive and positive approach
Comfortable working in a fast-paced, constantly evolving environment
Knowledge of FCA regulations, GDPR or financial services (desirable)
Familiarity with Love2shop products (desirable)

What you’ll bring

A genuine passion for delivering great customer experiences
The ability to stay calm under pressure and manage competing priorities
A curious mindset—always looking for ways to improve and learn
Accountability and ownership of your work
A collaborative approach, working closely with teams across the business

Why join us?
This is a fantastic opportunity to gain experience in a fast-paced, customer-first environment during a key seasonal period. You’ll be part of a supportive and collaborative team where your ideas and input truly matter.

Contract type
Fixed Term Contract
Salary
£24,800

REF-(Apply online only)