Student Finance Officer

STUDENT FINANCE OFFICERLocation: ManchesterReporting to: Head of FinanceContract Type: Full-Time, PermanentAbout the RoleWe are seeking a highly organised and detail-oriented Student Finance Officer to join our Finance team in Manchester. Reporting to the Head of Finance, you will play a key role in supporting the administration and management of student finance processes, ensuring accuracy, compliance and excellent customer serviceKey Responsibilities• Provide professional guidance to students regarding tuition fee funding, eligibility and financial support options.• Assist students with complex funding issues, including appeals, additional year funding and exceptional cases• Support students in understanding funding requirements, evidence submission and timelines• Review and verify student funding evidence to ensure compliance with regulatory requirements• Monitor funding statuses and follow up on pending or unresolved cases• Maintain accurate and up-to-date records of funding approvals, declines and outstanding cases• Take ownership of complex or escalated student finance cases• Work collaboratively with Registry and Finance teams to resolve issues efficiently and escalate issues where necessary and follow through to resolution• Identify areas for improvement in funding verification processes• Support implementation of new processes to reduce delays in funding approval• Prepare regular reports on funding verification progress and outstanding cases• Analyse trends and identify risks relating to student funding• Maintain confidentiality and ensure compliance with data protection regulationsKey Skills & Experience• Minimum of 2–3 years' experience in a Student Finance role, preferably within a higher education environment.• Experience working with student finance systems or within higher education administration• Strong understanding of Student Finance England (SFE) processes and funding rules• Experience handling complex casework and problem resolution• Excellent communication and interpersonal skills• Strong attention to detail and organisational skills• Ability to manage multiple priorities and meet deadlines