Customer Service Specialist

Customer Service Specialist
Hayes, Middlesex
Salary £31,000
12-month fixed-term contract
Full-time (40 hours per week, shifts between 08:00–19:00, Monday–Sunday)
Immediate start!

The Opportunity
We’re looking for a proactive and customer-focused Customer Service / Aftercare Specialist to join a busy and growing customer service team. This is a key role focused on supporting customers following delivery, ensuring a positive experience and reducing returns through excellent service and product guidance.
You’ll be speaking directly with customers, providing reassurance, resolving issues, and gathering feedback to continuously improve the customer journey.

About You

Proven experience in a customer service or aftercare role
Strong communication skills, both written and verbal
Confident handling challenging conversations with empathy and professionalism
Highly organised with strong attention to detail
A natural problem-solver who can get to the root of issues quickly
Comfortable working both independently and as part of a team
Adaptable, proactive, and keen to improve processes
Key Responsibilities

Make outbound calls to customers following product delivery to ensure satisfaction
Support customers considering returns, providing guidance and solutions
Handle inbound queries via phone, live chat, and digital channels
Resolve customer issues efficiently, from initial contact through to resolution
Manage returns, refunds, and delivery-related concerns
Maintain accurate records using internal systems
Respond to customer feedback across platforms including reviews and social media
Work closely with internal teams to resolve queries and improve processes
Contribute to team knowledge sharing and support cross-training activities
What’s on Offer

Salary of £31,100
12-month contract with immediate start
A collaborative and supportive team environment
Opportunity to develop your customer service and problem-solving skills