Aftersales Administrator

Would you like to work for a successful, market leading company where people genuinely matter? If so, this Aftersales Administrator role could be just for you. As well as great benefits and prospects, they have a fantastic working culture and team-based environment and regularly hold staff social events and provide treats and incentives to the team.

There is a starting salary of £27,000 (rising to £28,000 after 6 months' probation) and benefits including free parking, pension scheme, and holidays that increase to 24 days plus bank holidays over time (plus your birthday as an extra day off!), staff rewards and more!

What will you be doing as Aftersales Administrator:
Working as a team of 2 within the Aftersales Team you will provide resolutions to any issues customers may have with their orders. Duties will include:

Dealing mostly with customer complaints and resolving issues via email and telephone
Investigating and solving customers problems, including complex or long standing problems that have been passed on by other teams Liaising with internal departments, suppliers and couriers
Dealing with invoice and credit note queries
Improving customer service procedures, policy and standards
Liaising with the management team to improve customer service
We would LOVE to hear from you if you have the following skills and experience:

Previous experience in a business to business customer service based role
Experience dealing with complaint handling would be beneficial
Someone who is genuinely passionate about resolving customer issues and finding solutions to problems
Has the ability to work efficiently under pressure, prioritising workload to meet deadlines
Comfortable using Word, Excel and email
What will you get in return for your work as Aftersales Administrator:

A salary of £27,000 (rising to £28,000 after probation period)
21 days holiday plus bank holidays, rising to 24 days
Your birthday as an extra day off!
An early Friday finish every other week
Free parking
Pension scheme
Regular staff rewards and social events
Staff discount
Support for your charity work
Staff referral bonus
Great career prospects
Fabulous working environment with a real family feel where everyone works well
together
If this sounds like a Customer Service or Complaints Handler ole you would LOVE, please send your CV today!

Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database