Customer Service Sales Administrator

Customer Service Sales Administrator
Location: Stoke On Trent
Hours: Monday to Friday, 9:00am – 5:00pm
Meridian Business Support is recruiting for a Customer Service Sales Administrator to join a dynamic internal sales and commercial team. This role offers an exciting opportunity to contribute to the continued growth and profitability of Gradient solutions and products across key customer sectors.
About the Role:
Working within the internal sales/commercial team, you will help drive profitable sales growth across Roofing & Cladding Contractors, Distributors & Merchants. You will play a key role in delivering excellent customer service while supporting sales operations.
Key Responsibilities:

Acting as the main point of contact for incoming customer emails and enquiries
Managing requests relating to pricing, service, and complaints, with support from management where required
Preparing and issuing customer quotations, including bespoke product quotes with support from the commercial team
Processing Proof of Delivery (POD) documentation and invoice requests in a timely manner
Supporting continuous improvement of sales processes and procedures
Ensuring a consistent approach aligned with Recticel values
Assisting with initial project enquiries and booking projects via MS Teams and CRM systemsAbout You:

Previous experience in a customer service or sales administration role
Strong communication and organisational skills
High attention to detail and ability to manage multiple tasks
Confident working with Microsoft Office, MS Teams, and CRM systems
A proactive and customer-focused approachWhat’s in it for you?

Competitive salary
Monday to Friday working hours (no weekends)
Supportive and collaborative team environment
Opportunity to develop within a growing businessIf you are looking to build your career within a fast-paced commercial environment and make a real impact, we would love to hear from you.
Apply today with Meridian Business Support