Customer Service Agent

Customer Service Agent 📍 Southampton City Centre
💰 Competitive Salary + Quarterly Bonus

We are looking for a Customer Service Agent to join a friendly and growing team in Southampton. This is a fantastic opportunity for someone who enjoys helping people, providing excellent customer service, and developing their career within a supportive environment.

The Role You'll be responsible for supporting customers through inbound and outbound calls, emails, and SMS, helping them manage their accounts and finding solutions tailored to their individual circumstances.
Key responsibilities include:

Managing customer enquiries and account-related queries
Building positive customer relationships
Supporting customers with payment arrangements and account management
Providing empathetic, personalised support, including to vulnerable customers
Working with third-party organisations where required
Maintaining accurate records and updating systems About You
Strong communication and customer service skills
Positive, professional, and empathetic approach
Good problem-solving abilities
Comfortable using computer systems
Team player with a desire to learn and develop
Previous customer service experience
Financial services experience is beneficial but not essential Benefits
Quarterly bonus scheme
Ongoing training and career development
Pension, life assurance and dental scheme
Employee discounts platform
GP and counselling support services
Referral bonus scheme If you're passionate about delivering great customer experiences and want to join a supportive, people-focused business, please apply or contact Tegan at Dynamite Recruitment