Membership Officer

Membership Officer
Home-Based (flexible work location with occasional travel for team meetings and events)
About Us
Locality is the national membership network for community organisations. Our goal is simple: to help local community organisations be the best that they can be and to create a supportive environment for their work.
We are now looking for a Membership Officer to join us on a full-time, permanent basis, working 35 hours per week.
The Benefits
- Salary starting at £35,995, incrementally increasing to £40,194 (excluding London Weighting of £4,500, depending on location)
- 25 days’ holiday (increasing by one day for each year of service, up to 30 days)
- Three grace days between Christmas and New Year
- Enhanced pension contribution with an employer contribution of up to 7%
- Option to purchase annual leave via salary sacrifice (up to five days)
- Volunteering days (up to five days)
- TOIL policy
- Employee Assistance Programme
- In-house Mental Health First Aiders
- Health Cash Plan scheme
- Cycle to work scheme
- Enhanced maternity leave of 10 weeks’ full pay
This is a rewarding opportunity for an experienced membership professional with a track record of delivering successful member recruitment and engagement activity to join our purpose-driven organisation.
You’ll have the chance to build your career in a role that combines flexibility, purpose and impact, and will gain access to a strong all-round benefits package, alongside the chance to work for an organisation committed to helping local community organisations be the best they can be.
What’s more, this home-based role offers the flexibility to work from a location that suits you, whilst helping to grow and support a thriving membership network.
So, if you’re ready to bring your membership expertise to a role with real community impact, we’d love to hear from you.
The Role
As a Membership Officer, you will deliver high-quality support and engagement activities that help strengthen, retain and grow our membership network.
Acting as a key point of contact for members, you will deliver excellent customer service, provide advice and support, and help to ensure members can access the services and benefits available to them.
You will also lead on membership engagement activities, including events, communications, renewals and campaigns, while monitoring emerging member needs and supporting the delivery of our annual Convention.
Additionally, you will:
- Support membership renewal campaigns and processes
- Deliver the membership recruitment strategy and support recruitment targets
- Respond to enquiries from potential and new members
- Maintain accurate membership records and preferences
- Create mailing lists and support member data analysis
- Assist with the design, distribution and evaluation of member surveys
About You
To be considered as a Membership Officer, you will need:
- At least three years’ experience in a similar membership role
- A track record of managing successful events
- Experience of delivering successful member engagement and recruitment activity and campaigns
- Experience of CRM systems (Salesforce preferred)
- Excellent working knowledge of bulk invoicing, chasing and other renewal processes
- A good understanding of local community organisations
- Excellent communication and customer service skills
The closing date for this role is 13th July 2026.
Other organisations may call this role Membership Co-ordinator, Membership Engagement Officer, Membership Services Officer, Membership Development Officer, Membership Support Officer, Membership and Events Officer, or Membership Administrator.
Webrecruit and Locality are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a fulfilling role as a Membership Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency