ServiceNow Specialist (ITSM)

London or Manchester (Hybrid)
12-Month Contract
Inside IR35
Active SC Clearance Required

My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions.

Key Responsibilities

• Design and deliver ServiceNow ITSM solutions
• Configure platform components (Business Rules, Client Scripts, Flow Designer)
• Gather and translate business requirements into technical solutions
• Manage core ITSM modules (Incident, Problem, Change, Request)
• Work with CMDB and CSDM frameworks
• Build and support integrations (REST/SOAP APIs, IntegrationHub)
• Lead stakeholder workshops and solution design sessions

Essential Skills

• Active SC Clearance (must already hold)
• Proven experience with ServiceNow ITSM implementations
• Strong configuration and development experience within ServiceNow
• Knowledge of CMDB and ServiceNow data model
• Experience with integrations (APIs, data mapping)
• Ability to translate business requirements into technical solutions

Desirable

• ServiceNow certifications (CSA, CIS, CAD)
• Exposure to ITOM, CSM or AI modules
• Experience with eBonding/Service Exchange

If the role aligns with your experience please apply with your updated CV